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Frequently asked questions
Can I return a product?
Yes! Returns are accepted within 7 days for unopened, unused products in their original condition. For hygiene reasons, opened or used products cannot be returned. For full details, please see our Refund Policy.
Are your products authentic?
Absolutely! All our products are 100% genuine and sourced directly from trusted Korean skincare brands. Shop with confidence knowing every item is authentic.
When will I get my order?
We process and ship orders as quickly as possible from South Korea. Delivery times vary by location, but we ensure your products arrive safely and promptly. Once your order is shipped, you’ll receive an email with your tracking information so you can follow your package every step of the way.
How do I know if a product is right for me?
Check the ingredient list and product description. You can also explore our blog for helpful guides todiscover your skin typeand find the products that suit you best.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.